Step 3.  Help generate ideas for tackling their challenges

Science teaches us a lot about natural processes of learning and change.  It’s important that delegates are open to difference, generate and amplify multiple feedback loops.  Creative processes and non-verbal ways of knowing help to by-pass the conscious thought processes that censor ideas that don’t fit with the way we personally see the world.  This step should end with each delegate choosing a mini experiment from a number of possible responses, agreeing how to monitor its effectiveness and feed back the results to the group.


Ed says: “Over the years that Contented has been facilitating change and innovation, we’ve developed a process we call Mindset.  It brings together a diverse group of peers to reflect upon carefully crafted questions, which we call research enquiries.  These questions cause everyone to see the challenge from a number of different perspectives.  We train our facilitators to create an environment where delegates quickly come to trust each other.  They let go of how they’ve come to understand the world, and allow in new ways of thinking. 

Many of our delegates particularly enjoy working with creative processes and find the new ways of seeing the world to be highly liberating.  Participants commit to a course of action, to feedback results to the group, and to take joint responsibility for holding the others to account.”